Our normal processing time to ship orders is 2-5 business days (everything is handmade). Please allow up to 5-7 business days for orders to ship during sale periods. Shipping methods are as follows (all include tracking):

*We are not using Canada Post during the strike- so delivery times remain unaffected and you can shop as normal* :)

Canada 
- Standard Shipping (2-9 business days)
- Express (1-4 business days)
- Priority (1-2 business days)

United States (shipped with USPS)
- First Class (2-5 business days)
- Priority (2-4 business days)

International (shipped with Canada Post, and delivered by your local postal service)
-Standard Shipping (6-10 business days)

**The Beautiful Nomad is not responsible for any taxes, duties, or hold-ups at customs on international orders.**

We ship to Australia, Ireland, United Kingdom, Finland, Denmark, New Zealand, Norway, Sweden, Switzerland, Poland, France, Germany, Singapore, and Japan.

If your country isn't listed send us an email to info@thebeautifulnomad.com and we'll do our best to organize a shipping method for you.

In the rare instance your parcel was not delivered within the delivery timeframe and the tracking seems like it hasn't updated recently, send us an email at info@thebeautifulnomad.com and we can reach out to the carrier on your behalf!

We want you to be happy with your order! Therefore, we will gladly accept returns for a full refund (excluding shipping charges) if the postmarked date is within 30 days of your order’s arrival. The item must be unworn and in its purchased condition in order to receive a refund.

*Please note that sale items, items purchased during promotional events, and customized products are final sale. 

**Please contact us first before shipping any item back to get our return shipping address**

Our products are all handmade, made-to-order, and we have a quick processing time. So, cancelations can only be done within 3 hours of ordering product.

Yes! We offer a one-time complimentary repair if the purchase date is within 6 months (less shipping cost). If your necklace or bracelet needs further repairs the costs are as follows: 

Necklaces: $25
Bracelets: $15

These costs include return shipping. Any further repair costs, like replacing missing beads or charm, are determined on an individual basis.

Email info@thebeautifulnomad.com with a picture of your repair to get started!

We buy all of our supplies in North America. We work with and support a wonderful group of small suppliers. The relationship we have built with them allows for guaranteed, beautiful quality gemstones.

Our suppliers are highly committed to being socially responsible and minimizing environmental impact. Doing things like protecting water sources from sediment and debris, planting trees and providing above market wages and healthcare to employees.

We will always choose to purchase high-end designer quality stones (A-AAA graded). Quality over quantity always. 

Beaded work jewelry can be delicate, so when getting dressed it should be the last piece on and the first to take off.

Precious metals like sterling silver and 14k gold-fill are susceptible to tarnishing. Tarnishing (and wear) occurs due to exposure to moisture, sunlight, or air. For example- when jewellery is exposed to air while being stored, comes in contact with water, sweat, body products etc. It can be a finicky thing! 

To keep the precious metals looking shiny and new (we use both sterling silver and 14k gold-fill in our designs), store in a sealed bag. If they begin to tarnish simply use a polishing cloth and they'll buff right up.

All pendants, charms and accent beads are made using sterling silver and 14k gold-fill precious metals.

Each piece of Beautiful Nomad Jewellery comes in a velvet pouch and box. A gemstone meaning card is also included.

If you'd like a gift note included just type what you'd like written in the notes at check-out and we'll include it on a postcard with the order.

Receipts are not enclosed in the box – they are emailed to you separately, so if it is a gift, don't worry!

If you have any questions or comments on The Beautiful Nomad’s policies please do not hesitate to send us an email at info@thebeautifulnomad.com or use the Contact form here. We answer emails Monday to Friday from 9:00am - 5:00pm PST.