FAQs

Our normal processing time to ship orders is 1-3 business days. Please allow up to 5-7 business days for orders to ship during sale periods. Shipping methods are as follows (all include tracking):

Canada (shipped with Canada Post)
- Standard Shipping (2-9 business days)
- Xpresspost (1-4 business days)
- Priority (1-2 business days)

United States (shipped with USPS)
- First Class (2-5 business days)

International (shipped with Canada Post, and delivered by your local postal service)
-Standard Shipping (6-10 business days)

**The Beautiful Nomad is not responsible for any taxes, duties, or hold-ups at customs on international orders.**

Standard shipping is free on all North American Orders over CA$100!

These additional options to upgrade are available at check-out:

CANADA (shipped with Canada Post)

Standard Shipping: $5 on orders under $100, free on orders over $100
Xpresspost: $12 within BC, $16 elsewhere in Canada
Priority: $20 within BC, $29 elsewhere in Canada

USA (shipped with USPS)

Standard Shipping: $5 on orders under $100, free on orders over $100

We ship to Australia, Ireland, United Kingdom, Finland, Denmark, New Zealand, Norway, Sweden, Switzerland, Poland, France, Germany.

If your country isn't listed send us an email to info@thebeautifulnomad.com and we'll do our best to organize a shipping method for you.

We want you to be happy with your order! Therefore, we will gladly accept returns for a full refund (excluding shipping charges) if the postmarked date is within 7 days of your order’s arrival. The item must be in its purchased condition in order to receive a refund. Please note that sale items, items purchased during promotional events, and customized products are final sale. 

🎄​ Return Policy for the Holiday Season: We will allow gift exchanges if contacted before December 31st- whether you purchased during a sale or not! The item must be unworn and unused in order to qualify for an exchange. Please note that customized products are still final sale.

**Please contact us first before shipping any item back to get our return shipping address**

Our products are all handmade, made-to-order, and we have a quick processing time. So, cancelations can only be done within 3 hours of ordering product.

Yes! If your necklace or bracelet needs to be re-strung the costs are as follows: 

Mala necklaces: $25
Mala bracelets: $15

These costs include return shipping. Any further repair costs are determined on an individual basis.

Email info@thebeautifulnomad.com with a picture of your repair to get started!

We buy all of our supplies in North America, the majority being from Canada. We work with and support a wonderful group of small suppliers. The relationship we have built with them allows for guaranteed, beautiful quality gemstones.

Our suppliers are highly committed to being socially responsible and minimizing environmental impact. Doing things like protecting water sources from sediment and debris, planting trees and providing above market wages and healthcare to employees.

We will always choose to purchase high-end designer quality stones (A-AAA graded) over low-grade cheaper stones. Quality over quantity always. 

Beaded work jewelry can be delicate, so when getting dressed it should be the last piece on and the first to take off. Also, avoid immersing in water and leaving out in high temperatures.

To cleanse your gemstone pieces simply use (ethically-sourced) palo santo or sage. Or, leave by a windowsill to soak up some sunlight or moonlight. Note- don't leave your gemstones out in the sun too frequently as the gemstone colour will fade with time. 

To keep the precious metals looking shiny and new (we use both sterling silver and 14k gold-fill in our designs), store in a sealed bag. If they begin to tarnish simply use a polishing cloth and they'll buff right up.

If your tassel is looking a little well-loved, lightly dampen it with water and straighten the threads out. If there are little fuzzies that gather on the end just trim carefully with sharp scissors. Once dry, your tassel should look good as new!

All pendants, charms and accent beads are made using sterling silver and 14k gold-fill precious metals.

We keep it simple: With our designs and business philosophy. We’re always looking to pair things back to the essentials while also providing the highest quality- that’s why the majority of our malas are made up of purely one gemstone with precious accents used to highlight.

High Quality: All of our gemstones are A-AAA graded, completely natural, and untreated. Our pieces are all hand-knotted - an authentic part of a mala that allows easy movement between the beads while meditating. 

Vegan Friendly: Traditionally, Malas are strung on silk and feature a silk tassel. But at The Beautiful Nomad we like to use nylon for hand-knotting our stones, its much more durable and won’t stretch over time. For our handmade tassels we use cotton thread.

Made in Vancouer, BC: we make every piece of jewelry from our Vancouver home, this allows for strict quality control and assurance that every piece meets our high standards.

If you have any questions or comments on The Beautiful Nomad’s policies please do not hesitate to send us an email at info@thebeautifulnomad.com or use the Contact form here. We answer emails Monday to Friday from 9:00am - 5:00pm PST.